Module 6: Workplace Hardware & Equipment
Operate, troubleshoot, and maintain the printers, scanners, monitors, and other hardware that keep a modern office running smoothly.
What You'll Learn
- How to operate and troubleshoot office printers, scanners, and copiers
- How to set up and adjust monitors, peripherals, and ergonomic workstations
- How to diagnose and resolve common hardware problems independently
- How to set up and use video conferencing hardware professionally
Real-World Scenario
At Lakeside Medical Associates, you are the go-to person when equipment stops working. A paper jam in the waiting room printer, a scanner that will not connect, a monitor that went dark — these happen every week, and your supervisor expects you to resolve them without calling IT for every minor issue.
Lessons
Complete each lesson in order. Watch the video, review the notes, and finish the challenge.
Printers, Scanners, and Copiers in the Office
Operate and troubleshoot the printers, scanners, and copiers that every medical office relies on daily — from loading paper to resolving jams and configuring scan-to-email.
Monitors, Peripherals, and Ergonomic Setup
Set up a workstation that supports high performance and long-term comfort — correct monitor position, ergonomic peripherals, and a setup that prevents strain injuries.
Troubleshooting Common Hardware Issues
Diagnose and resolve the most frequent hardware problems that occur in office environments — reducing downtime and IT tickets for issues you can solve independently.
Video Conferencing Setup and Professional Use
Set up, test, and present yourself professionally in Microsoft Teams and Zoom meetings — the video conferencing tools now standard in every healthcare office environment.