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Module 3: Insurance, Inventory & Law
Claim rejections and how to resolve them, controlled substance schedules and records, and HIPAA at a busy counter.
1
Lessons
24
Minutes
Practice
Files Included
Intermediate
Level
What You'll Learn
- The common rejection codes and what each actually requires
- The five controlled substance schedules with examples
- Record-keeping and inventory requirements for controlled drugs
- Protecting privacy in a public space with a queue
Real-World Scenario
A claim rejects as refill too soon with the patient standing at the counter insisting they are out. Both can be true, and what you do next depends on which — while the person behind them can hear every word.
Lessons
Complete each lesson in order. Watch the video, review the notes, and finish the challenge.