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Module 1: The Role & Patient Rights
What PCTs do, the reporting relationship to nurses, and the rights that govern how patients are treated.
2
Lessons
46
Minutes
Practice
Files Included
Beginner
Level
What You'll Learn
- PCT duties, and how the role differs from CNA and MA roles
- Working under nursing supervision and reporting accurately
- Fundamental patient rights, including the right to refuse care
- Recognizing and reporting abuse or neglect
Real-World Scenario
Over a twelve-hour shift you spend more time at the bedside than anyone else on the team. You notice a patient's breathing has changed and they seem quieter than this morning. At handoff you say they 'seemed a bit off' — and the oncoming nurse has nothing they can act on.
Lessons
Complete each lesson in order. Watch the video, review the notes, and finish the challenge.
Lesson 1⏱ 22 min
🧭The Patient Care Technician Role
Understand what PCTs do, how the role relates to nursing assistants and medical assistants, and where you sit in the care team.
Lesson 2⏱ 24 min
🧭Communication, Ethics, and Patient Rights
Communicate with patients and the care team effectively, and understand the rights that govern how patients are treated.