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Module 8: Emergencies & Professionalism
Recognize a deteriorating patient and respond within your scope, and communicate in ways that build trust.
2
Lessons
48
Minutes
Practice
Files Included
Intermediate
Level
What You'll Learn
- Signs of emergency requiring immediate escalation
- How to respond without leaving a deteriorating patient
- Teach-back, and why 'does that make sense?' produces false agreement
- Working with interpreters, and de-escalating an angry patient
Real-World Scenario
A patient in the waiting room becomes pale and sweaty and says the room feels far away. You are the only clinical staff member who has noticed, and what you do in the next sixty seconds matters more than anything that follows.
Lessons
Complete each lesson in order. Watch the video, review the notes, and finish the challenge.
Lesson 1⏱ 26 min
🚨Recognizing and Responding to Emergencies
Identify a deteriorating patient, respond within your scope, and understand what the office emergency response actually requires of you.
Lesson 2⏱ 22 min
🚨Professionalism and Patient Communication
Communicate with patients and colleagues in ways that build trust, and handle the difficult conversations the role guarantees.